Status pages · Advanced
Publish status updates
Keep customers informed throughout an incident with concise, time-ordered updates.
Create an update
- 1.
Open Status Updates
Start a new report from status-page settings.
- 2.
Describe the impact
State what customers cannot do or what is degraded.
- 3.
Publish and continue
Add progress updates through investigation and recovery.
Use a consistent sequence
- Investigating: acknowledge the problem and impact.
- Identified: state that the cause is known.
- Monitoring: explain that a fix is being observed.
- Resolved: confirm normal service and recovery time.
Give the next checkpoint
Set expectations
If unresolved, say when customers should expect another update—even if there is no new detail.