Incident management
Comment on incidents
Add timeline comments and mention assigned responders so investigation notes stay connected to the incident record. It explains how incidents are created, assigned, discussed, updated, and closed so responders can keep the timeline clear from detection through recovery.
Add a comment
- 1.
Open the incident
Go to the incident detail page.
- 2.
Use the comment field
Write your update in the timeline comment box.
- 3.
Mention a colleague
Use @mention for an assigned team member when the update needs their attention.
- 4.
Post
Select Post to add the comment to the incident timeline.
Write useful response notes
- Describe customer impact, evidence, decisions, and next actions.
- Mention the person who owns the next step.
- Avoid secrets such as passwords, access tokens, one-time codes, or private credentials.
- Add a final note before closing that summarizes the cause and resolution.
Comments become part of the record
Treat incident comments as the operational history your team will review during handoff and post-incident analysis.