Help centre
Frequently asked questions
Quick answers about checks, incidents, alerts, teams, and public status pages.
Why is a website marked down?
The response did not satisfy the monitor configuration, or the request failed before a valid response arrived.
- Check the incident response code and timing.
- Confirm the HTTP method and expected code.
- Review authentication, headers, timeout, and SSL settings.
Why did I not receive an alert?
Incident alerts require an active integration. Recovery notifications also depend on the monitor configuration.
Test the route
Review alert history and send a test alert before waiting for another incident.
Teams and status pages
- Create a team before inviting or assigning members.
- A public status page needs a unique subdomain and displayed services.
- Use maintenance for planned work and status updates for incident communication.