HTTP troubleshooting
401 Unauthorized
The endpoint requires valid authentication, but the monitor did not provide credentials the server accepts.
What 401 means for a monitor
Statixoup records an incident when 401 does not match the monitor's expected status code. Confirm the response before changing monitor rules.
Troubleshooting checklist
- 1.
Check 1
Confirm this is the intended protected URL.
- 2.
Check 2
Re-enter the basic-auth username and password.
- 3.
Check 3
Check whether the server expects a token or custom header.
- 4.
Check 4
Test without browser cookies.
After the service is fixed
- Confirm the URL returns the expected status without a browser session.
- Review response-time and incident history for the recovery.
- Change Expected status code only when the different response is intentional.
Avoid hiding a real outage
Changing the expected code can make an unhealthy response appear operational. Fix the service first whenever the response is unexpected.