Reports
Review SLA & Metrics
Use SLA & Metrics to review the last 30 days of service reliability across your active monitors. Use these reports to understand reliability trends, compare monitors, and explain uptime, downtime, incidents, and response-time changes without reading raw check logs.
What SLA & Metrics shows
SLA & Metrics summarizes service health for the last 30 days. The top cards show account-level reliability, and the monitor table breaks the same period down by individual service.
| Metric | Meaning |
|---|---|
| MTTR | Mean time to resolve: the average time incidents took to recover. |
| MTBF | Mean time between failures: the average healthy time between incident periods. |
| Total Downtime | The percentage of monitored time spent down across active monitors. |
| Total Uptime | The percentage of monitored time spent available across active monitors. |
Open the SLA dashboard
- 1.
Open SLA & Metrics
Select SLA & Metrics from the account navigation.
- 2.
Review account cards
Check MTTR, MTBF, total downtime, and total uptime for the last 30 days.
- 3.
Compare monitors
Use the monitor table to compare each monitor resource by status, uptime, incidents, downtime, MTTR, and MTBF.
Read the monitor table
- Monitor Resource shows the monitored host name.
- Status shows the monitor's current state.
- Uptime and Downtime summarize availability for the 30-day window.
- Incidents counts detected incident periods for that monitor.
- MTTR and MTBF help you compare recovery speed and failure frequency.
Use it for reviews
SLA & Metrics is useful for weekly or monthly reliability reviews because it turns check history into a concise service-health summary.