Status pages
Advanced status-page workflow
Structure clear customer communication for normal operation, incidents, and planned work.
Design the structure
- Display automated monitors for real service health.
- Add manually tracked items where no monitor exists.
- Use consistent widget types.
- Prefer customer-facing names over internal names.
Plan incident communication
Status updates explain customer impact while monitor data shows technical state. Prepare update patterns for investigating, identified, monitoring, and resolved stages.
Separate planned maintenance
Create maintenance entries for scheduled work with an accurate time window.
Write for customers
Describe impact and the next update time, not internal debugging detail.