Team and account management
Manage teams and responders
Create teams, invite members, and assign the right people to monitors and incidents. The steps use everyday language and help you keep ownership clear, so the right people can see and respond to the work that belongs to them.
Team access and ownership
Use teams to organize who can see monitors, handle incidents, and share responsibility for service health. Team access keeps response work assigned to named people instead of relying on shared passwords or informal handoffs.
Assign by responsibility
Create teams around ownership, such as Operations, Product API, or Customer Website, so incident assignment is clear.
Create a team
- 1.
Open Team Members
Choose Create Team.
- 2.
Name the team
Use a responsibility-based name such as Operations Team.
- 3.
Invite members
Select a team, enter an email address, and send the invitation.
Accept an invitation
The invited person opens the invitation link and selects Accept Invitation. Their access is then based on workspace assignments.
Assign operational work
- Assign monitors to the members who own them.
- Assign incidents from the incident view.
- Edit membership as responsibilities change.
Keep ownership clear
Every customer-facing monitor should have an obvious responder.