Support
Request a support call
Schedule time with the Statixoup team when you need help with setup, monitoring strategy, or an account issue. This guide helps you send the useful details up front, so the conversation can focus on solving your setup, monitoring, or account question.
When to request a call
Use Request Call when you want guided help from the Statixoup team, such as choosing the right monitor setup, understanding an incident pattern, reviewing alert delivery, or discussing plan and billing questions.
Not an emergency channel
For a live production outage, use your incident response process first, then schedule a call for setup review or follow-up investigation.
Schedule a call
- 1.
Open Request Call
Select Request Call from the account navigation.
- 2.
Choose a suitable time
Pick an available slot that works for your timezone.
- 3.
Describe what you need
Include the monitor, status page, integration, or billing area you want to discuss.
Prepare for the call
- Note the affected monitor URL and when the issue began.
- Keep relevant incident IDs or screenshots ready.
- Never send passwords, tokens, or one-time codes.
For active outages
Use your incident-response process first. A scheduled call is best for investigation and configuration help.